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Universities

Student office 24/7

Reduce repetitive requests on enrollment, deadlines and exams. An always-on AI assistant improves the student experience and eases the load on the student office.

Operational recap

The key points to digitalize the student–university relationship with AISA.

Challenge

  • Too many repetitive questions clog the channels
  • Seasonality that stresses the student office

How AISA helps

AISA answers 24/7 with up-to-date info from PDFs, sites and portals; it routes complex cases.

Actions

Student FAQs resolvedBook appointmentsTickets to the help desk

Expected results

  • -60% repetitive tickets
  • More satisfied students
  • More efficient team

Why the student office is under pressure

Student offices handle thousands of repetitive requests: fees, exam sessions, certificates, calls for applications. During matriculation phases or exam sessions, response times stretch out and students rely on email and physical desks, congesting the channels.

  • A surge of tickets over FAQ questions and deadlines.
  • Seasonal peaks that on-site staff alone cannot handle.
  • Student experience perceived as slow and bureaucratic.

How AISA transforms the student experience

The AI assistant connects to the regulations, portals and documents already available at the university. It answers in natural language on the platforms students prefer (WhatsApp, web chat, email) and performs operational actions such as booking an appointment or opening a specialist ticket.

24/7 answers

Consistent information on deadlines, fees, required documents and access to digital services.

Guided automation

AISA guides the student through the key steps: enrollment, payment, appointment booking.

Smart escalation

Complex cases reach the human staff with all the contextual information already collected.

Measurable benefits

University projects already in production show a drastic drop in repetitive tickets and an increase in student satisfaction.

Reduction in recurring questions
-60%
Student satisfaction
+30%
Time saved by the team
+25h/week

Want to see it on your site?

Start free: connect your sources and index up to 100 indexable contents (some can be products), with 100 conversations per month.

https://

By entering the domain, you authorize AISA to analyze publicly accessible content of the indicated site to generate an initial assistant configuration. Do not enter URLs containing restricted areas or data not intended for publication.

No credit card · Live on the web in 10 minutes · WhatsApp as an add-on