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Tourism & hospitality

Multilingual digital concierge

Offer a virtual concierge on every channel, available in multiple languages, guiding guests before, during and after their stay.

Operational recap

AISA becomes the digital concierge that answers every question, manages services and generates automatic upselling.

Challenge

  • •Repetitive questions about check-in, services and local attractions
  • •Difficulty handling requests in multiple languages

How AISA helps

AISA acts as a virtual concierge on your website, WhatsApp or in-room QR code, manages service bookings, suggests local experiences and replies in multiple languages.

Actions

Replies in Italian, English and other languagesManages service bookings and special requestsSuggests personalized experiences and promotions

Expected results

  • •A smoother, more personalized guest experience
  • •60% reduction in reception tickets
  • •Automatic upselling of extra services

Why guests keep asking for more

Hotels, resorts and hospitality chains receive a constant stream of requests about check-in, services, hours and attractions. Handling every conversation in different languages is complex, especially with small or seasonal reception teams.

  • Repetitive questions about check-in/out, room services and policies.
  • Multilingual requests that are hard to handle without dedicated staff.
  • Missed upselling opportunities because no one promotes extra services in real time.

How AISA powers the concierge

The digital assistant replies on your website, WhatsApp, in-room QR code or proprietary app. It provides information in multiple languages, books internal services, suggests local experiences and handles special requests with escalation to the team when needed.

Instant multilingual

Answers in Italian, English and other requested languages, with a tone consistent with your brand.

Service management

Books spa, transfers and room service and integrates directly with your internal systems.

Automatic upselling

Suggests offers and packages based on the guest's profile and the moment of their stay.

Guest experience data

Properties that adopt AISA as a digital concierge cut the load on reception and increase occupancy with ancillary services.

Reception tickets reduced
-60%
Extra services upselling
+25%
Average response time
< 15s

Want to see it on your site?

Start free: connect your sources and index up to 100 indexable contents (some can be products), with 100 conversations per month.

https://

By entering the domain, you authorize AISA to analyze publicly accessible content of the indicated site to generate an initial assistant configuration. Do not enter URLs containing restricted areas or data not intended for publication.

No credit card · Live on the web in 10 minutes · WhatsApp as an add-on