Logistics & shipping

Tracking and exception handling

Reduce repetitive contacts about shipment status, handle delays or damage in real time and update customers automatically.

Operational recap

AISA integrates tracking systems, handles exceptions and keeps customers always up to date.

Challenge

•Spikes of “where is my parcel?” requests that are hard to handle
•Manual handling of exceptions such as delays or damage

How AISA helps

AISA provides shipment status in real time, opens tickets for delays or damage and sends proactive notifications when the delivery status changes.

Actions

Integrates tracking systems and CRMOpens automatic tickets for exceptionsSends proactive notifications to customers

Expected results

•60% reduction in repetitive contacts
•More stable and transparent SLAs
•Customers updated automatically

Why customer care teams get overloaded

Couriers, logistics operators and e-commerce brands receive thousands of “where is my parcel?” messages. Manually handling request spikes, delays and damage takes time and increases response times.

Hard-to-access tracking and information scattered across different portals.
Exceptions handled via email/manually with resolution times that are too long.
Dissatisfied customers and compromised SLAs due to a lack of proactive updates.

How AISA speeds up operations

The AI assistant connects to shipping management, CRM and ticketing systems. It replies on your website, WhatsApp or email, provides real-time updates, opens automatic tickets for delays, damage or failed deliveries and sends proactive notifications when the status changes.

Instant tracking

Updated shipment status, tracking code and estimated time right in the chat.

Exception handling

Opens tickets for delays, losses or damage with automated workflows and smart escalation.

Proactive notifications

Alerts customers and internal teams about imminent deliveries, delays or proof of delivery.

Impact on SLAs and satisfaction

By adopting AISA, logistics operators and direct-to-consumer brands reduce the volume of repetitive requests and improve transparency across the entire supply chain.

Repetitive contacts: -60%
SLA stability: +35%
Average response time: < 20s