Internal helpdesk

IT & HR self-service

Automate requests for passwords, devices, leave and policies. AISA becomes the first point of contact for employees, freeing up your IT and HR teams.

Operational recap

A more efficient service desk and self-sufficient employees with intelligent workflows.

Challenge

•Repetitive tickets
•Backlog during peak hours

How AISA helps

AISA automates common requests and opens tickets only when needed.

Actions

Password resetDevice requestLeave requests

Expected results

•-backlog
•Time saved
•More self-sufficient employees

Tickets that overwhelm internal teams

The service desk receives first-level requests about locked passwords, device assignment and HR policies. Every worker waits idle for answers while the backlog grows during peak hours.

Inconsistent SLAs and time spent on repetitive tasks.
Endless email exchanges just to gather basic information.
Frustrated employees who bypass official processes.

AISA as the first level

The AI assistant chats on Microsoft Teams, Slack or your internal portal. It understands the request, verifies identity, runs automations on company systems or, when needed, opens fully detailed tickets for the specialist team.

Reset and provisioning

Passwords, VPN access and device assignment handled independently with built-in security policies.

Fast HR requests

Leave management, certificates and company policies with personalized, tracked answers.

Smart escalation

When human intervention is needed, the ticket arrives with context, logs and priority already set.

Concrete results

Companies that enable AISA as an internal helpdesk free up dozens of hours per week and increase employee satisfaction.

Repetitive tickets: -55%
Resolution time: -70%
Employee satisfaction: +25pt NPS