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e-commerce

Purchase guidance & after-sales

Recommendations, availability, orders and returns handled in real time. AISA turns customer service into a sales channel that converts.

Operational recap

How to bring happier customers, closed orders and fewer repetitive tickets.

Challenge

  • Undecided customers
  • Requests about orders/returns

How AISA helps

AISA guides the purchase, checks availability and orders, and handles returns. It integrates actions into your systems.

Actions

Product recommendationsOrder statusCart recovery

Expected results

  • +assisted conversions
  • -support load
  • Consistent experience on web and WhatsApp

Why carts get abandoned

70% of carts are abandoned over doubts about availability, shipping or return policies. The support team faces spikes of requests across different channels and struggles to respond in time.

  • Undecided customers asking for advice or confirmation before buying.
  • Support overloaded with questions about order status, tracking and returns.
  • Fragmented experience across website, email, social and WhatsApp.

What AISA does for your e-commerce

The AI assistant integrates catalog, stock, order systems and CRM. While customers browse it recommends products, checks stock and promo codes, and after the sale it handles requests about returns and shipping.

Win-back formulas

Recovery of abandoned carts with personalized reminders and answers to doubts.

Order support

Up-to-date order status, returns management, invoice duplication with no human intervention.

Cross-channel

Consistent conversations across website chat, WhatsApp, Messenger and email.

Business impact

Brands that have adopted AISA drastically reduce support load and increase assisted conversions.

Assisted conversions
+18%
Repetitive tickets
-40%
First contact time
< 2s

Want to see it on your site?

Start free: connect your sources and index up to 100 indexable contents (some can be products), with 100 conversations per month.

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By entering the domain, you authorize AISA to analyze publicly accessible content of the indicated site to generate an initial assistant configuration. Do not enter URLs containing restricted areas or data not intended for publication.

No credit card · Live on the web in 10 minutes · WhatsApp as an add-on